QBE North America has announced two key executive appointments. Rachel Pollack has been named chief people officer, while David Mulligan has been appointed chief operating officer.
In her new role, Pollack will lead the development and implementation of the company’s North American people strategy.
Pollack joined QBE in 2008 and has held a variety of roles in change management, human resources, culture and business transformation. She most recently served as group people director, global corporate functions. Prior to that, she served as the company’s first group head of enterprise culture. From 2014 to 2015, she served as vice president and head of HR change for North America. In that role, she spearheaded several transformation initiatives, including organizational design, restructuring and HR systems.
In his new role, Mulligan will be responsible for identifying, planning and executing large-scale change projects to improve process efficiency, reduce complexity and increase cost savings for the company while improving workforce capability and customer experience.
Mulligan will head up QBE North America’s business delivery teams, including digital transformation, business process engineering, automation and robotics, and the offshore transition team. He will also oversee underwriting operations, program onboarding and services, billing, collections, accounts payable, production automation support, procurement and real estate.
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Mulligan joined the company in 2013 as vice president of IT strategy and transformation. He has since served as vice president of business transformation and senior vice president of business transformation. Prior to joining QBE, Mulligan held leadership and consulting roles at Anthem, Paradox Advisors, CUNA Mutual Group, Accenture, Best Buy and Deloitte Consulting.
Pollack and Mulligan are the latest executive appointments for QBE. in November, the company named Laura Coppola chief underwriting officer for North America. Earlier the same month, it named Nathan Fuller and Cerie Stokoe to its international executive management board.
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