Erie Insurance ranked the highest among personal lines insurers in J.D. Power’s 2022 US Independent Agent Satisfaction Study. This marks the second consecutive year that Erie has taken the number-one spot.
Erie Insurance took the top spot in all six study factors: claims processing, quoting, product offerings, servicing policies, support and communication, and commission.
The company led all personal lines carriers in the study, scoring 838 on J.D. Power’s 1,000-point scale. Erie’s total score was more than 80 points higher than the personal lines segment average.
“This recognition has special meaning for Erie because of our agent-centric model,” said Doug Smith, executive vice president of sales and products for Erie Insurance. “Our relationship with our agents is our most important asset, and we provide a robust support system to help them grow their business and deliver on our shared promise of service.”
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The study was developed in alliance with the Independent Insurance Agents & Brokers of America. Results were based on the results of 4,670 evaluations of personal and commercial lines insurers with which agencies had placed policies during the previous 12 months.
Erie Insurance was also recently among the top three insurers in J.D. Power’s 2022 US Auto Claims Satisfaction Study. Its internship program was also recently named one of the industry’s best.
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